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Now Automatically Add FAQs to Your Chatbots From Multiple Sources Within Seconds

  • Oct 08, 2021
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8 Ways to Bolster your CX by 10X this Festive Season

  • Oct 12, 2021

Peak season for retail and eCommerce companies is quickly approaching and for many brands the fourth quarter is often the busiest and most lucrative time of year. Last year the COVID-19 pandemic drastically accelerated the shift towards online shopping and produced lasting changes in consumer retail behavior. To that end, there is a huge opportunity for retailers and ecommerce players in the upcoming festival and shopping season.

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Yellow.ai Recognized as a Top Global Vendor In Five Gartner® Hype Cycle™ Reports

  • Oct 06, 2021

We are thrilled to announce that Yellow.ai is listed as a sample vendor in five Gartner® Hype Cycle™ 2021 Reports for being a distinguished Virtual Customer Assistant (VCA) provider and our innovations in Natural Language Technology

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WhatsApp API Launches Conversational Shopping just ahead of the Festive Season

  • Oct 04, 2021

WhatsApp API Launches Conversational Shopping just ahead of the Festive Season

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Yellow.ai adds Email Ticketing to its Omnichannel Helpdesk!

  • Sep 24, 2021

Customer queries come in all shapes and sizes. While some of them get instantly solved on a live chat through messaging apps like WhatsApp or Web bot, others require more detailed explanation with multiple people in the loop over a longer time frame. The second typically happens when a customer or employee sends you an email or creates a ticket by filling out a form on your website.

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How the insurance industry has reinvented itself post pandemic

  • Sep 21, 2021

Caribou Honig, co-founder of QED investors once said, “It’s hard for big carriers to innovate as they have so much to contend with already —industry headwinds, legacy issues. But they need to be in the game, right now.” In today’s scenario, heavy reliance on manual operations and legacy work-flows make overcoming these challenges rather difficult and the insurance industry is embracing technology with great gusto.

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Voice AI of Humanistic Voice For Conversational Customer Support

  • Sep 17, 2021

See how yellow ai helps business to achieved successful conversational customer support through outbound voice campaigns for marketing by integrating Voice AI and TTS solution.

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Improve CX & business processes with user journey visualisation

  • Sep 03, 2021

With user journey visualisation - Giving businesses visibility into how their users are moving inside the bot, what are they talking about & why, where they are dropping off, and what intents they are triggering during the user lifecycle.

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Bots in Banking and Non-Banking Financial Companies

  • Aug 31, 2021

The digital revolution Undeniably, digitization has ushered in a banking revolution that by extension includes finance and investment related companies. In the last 15 years, banks have adopted technology-driven banking and retail lending. Exceedingly, the digital payments revolution is expected to trigger massive changes in the way India works with credit. For instance, after demonetisation, debit cards have rapidly replaced credit cards as the preferred payment mode in India.

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yellow.ai launches one-click integration with Salesforce CRM

  • Aug 20, 2021

yellow.ai CX platform is proud to launch the integration with the world’s leading CRM software, Salesforce! This is going to help brands & enterprises collect crucial info & leads from chatbots & voice bots and push to Salesforce CRM in a hassle-free manner.

#FeatureFriday blogs

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WhatsApp API Launches Conversational Shopping just ahead of the Festive Season

  • 59 min
  • Jan 01, 1970

WhatsApp API Launches Conversational Shopping just ahead of the Festive Season

paper-blog

Yellow.ai adds Email Ticketing to its Omnichannel Helpdesk!

  • 17 min
  • Jan 01, 1970

Customer queries come in all shapes and sizes. While some of them get instantly solved on a live chat through messaging apps like WhatsApp or Web bot, others require more detailed explanation with multiple people in the loop over a longer time frame. The second typically happens when a customer or employee sends you an email or creates a ticket by filling out a form on your website.

paper-blog

Voice AI of Humanistic Voice For Conversational Customer Support

  • 49 min
  • Jan 01, 1970

See how yellow ai helps business to achieved successful conversational customer support through outbound voice campaigns for marketing by integrating Voice AI and TTS solution.

paper-blog

Improve CX & business processes with user journey visualisation

  • 17 min
  • Jan 01, 1970

With user journey visualisation - Giving businesses visibility into how their users are moving inside the bot, what are they talking about & why, where they are dropping off, and what intents they are triggering during the user lifecycle.

paper-blog

yellow.ai launches one-click integration with Salesforce CRM

  • 37 min
  • Jan 01, 1970

yellow.ai CX platform is proud to launch the integration with the world’s leading CRM software, Salesforce! This is going to help brands & enterprises collect crucial info & leads from chatbots & voice bots and push to Salesforce CRM in a hassle-free manner.

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Yellow.ai partners with Twilio for accurate user verification assisting sales enablement.

  • 00 min
  • Jan 01, 1970

yellow.ai is happy to integrate with Twilio’s verification API Verify & Segment. Now ensure a smooth user verification process on the chatbots & voice bots along with a collection of data from and sharing data to yellow.ai’s CX platform.

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Set a official two-way NLP brand communication on Rakuten Viber Messaging with yellow.ai

  • 35 min
  • Jan 01, 1970

Rakuten Viber for business messaging is a powerful messaging tool having phenomenal adoption in Europe, SEA and such. Brands are increasingly looking at providing a conversational user experience given that Viber for Business Messaging helps organisations set up a verified, official channel so that customers can confidently interact and transact.

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Train your bot on thousands of pages in minutes with yellow.ai's Insights Engine

  • 50 min
  • Jan 01, 1970

Train your bot on thousands of pages in minutes with yellow.ai's Insights Engine

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yellow.ai's SETU integration with WhatsApp chatbot for faster payments collection

  • 50 min
  • Jan 01, 1970

yellow.ai's SETU integration with WhatsApp chatbot for faster payments collection

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