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Yellow.ai Recognized as a Market leader in G2 Winter 2022 Report

  • Dec 27, 2021
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7 BFSI Customer Experience Trends in 2022

  • Jan 25, 2022

Customer expectations in the BFSI sector are higher than ever. To meet them & stay on top of your game, here are the 7 BFSI CX trends you should check.

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Measure the Business Impact of Conversational AI with Goals

  • Jan 21, 2022

Businesses want to understand the RoI of conversational AI and see if they can expand the scope of the chatbot plus make adoption much easier. This is the fundamental reason we built Goals. Goals gives developers/ analysts the flexibility to configure business goals such as revenue, booking, leads, customer feedback, customer engagement on the Yellow platform within minutes without any coding. It helps business teams monitor them in real-time.

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Why Cryptocurrency Exchanges Need a Conversational AI Strategy

  • Jan 11, 2022

Conversational AI is the game-changer needed to elevate the customer experience in cryptocurrency. Is your conversational AI strategy in place?

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What are Enterprise Chatbots & How They Impact Total Experience?

  • Jan 11, 2022

2022 is going to be all about total customer experience. Let’s see how organisations can stay ahead by equally managing both CX and EX using enterprise chatbots.

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Conversational AI Trends To Look Out For In 2022

  • Jan 07, 2022

These technology trends will act as catalysts of digital transformation and innovation over the next three to five years. Here’s your quick guide to what conversational AI trends are and why they’re valuable in 2022

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CX Automation: A Must for Digitally Native Brands

  • Jan 07, 2022

Digitally native brands are growing at an impressive rate. Discover how digital-first companies can create personalized customer experiences at scale with dynamic AI agents that automate conversations across voice, chat and web channels.

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What is Digital Assistance & What Challenges Does It Solve?

  • Jan 04, 2022

Customer support teams face multiple challenges on a daily basis. Read this article to know what these challenges are & how digital assistance can solve them.

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How to Build an Online Chatbot for Your Business?

  • Dec 29, 2021

Build an online chatbot with Yellow.ai's no code chatbot builder in just a few steps. To know more about how to build a customized chatbot, read this article.

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Top 8 Chatbot Stats and Trends to Look Out for in 2022

  • Dec 29, 2021

Chatbots have come a long way and they are expected to thrive well into the future. Let’s have a look at top 8 chatbot trends to keep on your radar in 2022.

Conversational AI blogs

paper-blog

7 BFSI Customer Experience Trends in 2022

  • Jan 25, 2022

Customer expectations in the BFSI sector are higher than ever. To meet them & stay on top of your game, here are the 7 BFSI CX trends you should check.

paper-blog

Why Cryptocurrency Exchanges Need a Conversational AI Strategy

  • Jan 11, 2022

Conversational AI is the game-changer needed to elevate the customer experience in cryptocurrency. Is your conversational AI strategy in place?

paper-blog

What are Enterprise Chatbots & How They Impact Total Experience?

  • Jan 11, 2022

2022 is going to be all about total customer experience. Let’s see how organisations can stay ahead by equally managing both CX and EX using enterprise chatbots.

paper-blog

Conversational AI Trends To Look Out For In 2022

  • Jan 07, 2022

These technology trends will act as catalysts of digital transformation and innovation over the next three to five years. Here’s your quick guide to what conversational AI trends are and why they’re valuable in 2022

paper-blog

CX Automation: A Must for Digitally Native Brands

  • Jan 07, 2022

Digitally native brands are growing at an impressive rate. Discover how digital-first companies can create personalized customer experiences at scale with dynamic AI agents that automate conversations across voice, chat and web channels.

paper-blog

What is Digital Assistance & What Challenges Does It Solve?

  • Jan 04, 2022

Customer support teams face multiple challenges on a daily basis. Read this article to know what these challenges are & how digital assistance can solve them.

paper-blog

How to Build an Online Chatbot for Your Business?

  • Dec 29, 2021

Build an online chatbot with Yellow.ai's no code chatbot builder in just a few steps. To know more about how to build a customized chatbot, read this article.

paper-blog

Top 8 Chatbot Stats and Trends to Look Out for in 2022

  • Dec 29, 2021

Chatbots have come a long way and they are expected to thrive well into the future. Let’s have a look at top 8 chatbot trends to keep on your radar in 2022.

paper-blog

Conversational Commerce: Reshaping the Future of eCommerce

  • Dec 28, 2021

The rapid shift towards a digital-first world has conditioned customers to expect on-demand services. Learn how conversational commerce is revamping traditional eCommerce to meet new customer expectations.

#FeatureFriday blogs

paper-blog

Measure the Business Impact of Conversational AI with Goals

  • Jan 21, 2022

Businesses want to understand the RoI of conversational AI and see if they can expand the scope of the chatbot plus make adoption much easier. This is the fundamental reason we built Goals. Goals gives developers/ analysts the flexibility to configure business goals such as revenue, booking, leads, customer feedback, customer engagement on the Yellow platform within minutes without any coding. It helps business teams monitor them in real-time.

paper-blog

Economise business operations and meet customer support needs with Voice AI

  • Dec 10, 2021

Yellow.ai’s AI-powered Voice Automation & Voice Assistant Capabilities are making it extremely easy for organizations to make better decisions more quickly, operate more efficiently, and create experiences that keep their customers and employees engaged.

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What is Natural Language Processing (NLP) A Quick Introduction by Yellow.ai

  • Dec 03, 2021

Yellow.ai is a world-leading Conversational CX Platform and Natural Language Processing (NLP) plays a big role in how we delight our customers and enhance their CX. NLP helps in understanding what is the users’ intent, across a variety of languages, and aids in responding accordingly. This article talks about how it works and why NLP is important for chatbots.

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What Is Dialogue Management and How Important Is It for Chatbot Development?

  • Nov 19, 2021

Dialogue Management determines the actual context of the dialogue. This crucial element enables chatbots to comprehend contextual communications. Each conversation, dialogue and intent is critical in strengthening the chatbot’s effectiveness; It facilitates a conversational experience. Yellow.ai has a unique standpoint on dialogue design and management.

paper-blog

Yellow.ai and CISCO collaborate to Automate Contact Centers with Voice AI

  • Nov 05, 2021

Yellow.ai has partnered with Cisco to augment Cisco's contact centers with enhanced self-service and interactive voice response capabilities, enabling enterprises to increase their CSAT while reducing resolution time and costs by leveraging automated voice assistants alongside live agents.

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How Can Utilities Companies Effectively Automate the Customer Experience?

  • Nov 03, 2021

Utility companies have a demanding job. They deliver essential services to millions of people – every single day. Any disruption to services is a crisis. Even for the best companies, customers provide a constant stream of questions and requests.

paper-blog

Instagram Messaging for Business: Why’s it so Essential?

  • Oct 27, 2021

Instagram, a site that began to connect people, now has transformed into the new age global marketplace, connecting enterprises to customers. With more than 1 billion monthly users, 81% of whom use the site for product research, Instagram is the place to be for any business just starting out or trying to acquire new customers.

paper-blog

Yellow.ai Introduces Geo-Distributed Architecture for Faster Performance and Regional Compliance

  • Oct 26, 2021

Yellow.ai has been expanding into new geographies. With these new geographies come new challenges, namely a different set of rules and regulations to abide by, and delight the end-users in the same manner as we are known for.

paper-blog

Increase Web Conversions with Behavioural Automation Rules using Inbound Campaign Management

  • Oct 22, 2021

A website is a digital business asset that nudges users to perform a specific action. Make a purchase, request a demo, contact sales, make a reservation, and so on. For that, you need to ensure that your website is clear enough to follow. That the information is to the T and the user experience is smooth. This requires constant monitoring and analyses of the website to see how users are interacting with the elements on the site. User behaviour on your site will tell you what worked and what didn’t so you can make the changes that push a user to the point of purchase. This Feature Friday we walk through the various behavioural automation rules, that can improve the navigation for an e-commerce website visitor.

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