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What is dialogue management and how important is it for chatbot development

  • Nov 19, 2021
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Instagram Chatbots and CX Automation: Why you need them?

  • Dec 02, 2021

Instagram Chatbots are gaining popularity among brands. We have performed a deep analysis about Instagram Chatbots and CX Automation, and why do businesses need them. Read the details here.

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Why Enable Conversational Commerce on Instagram?

  • Dec 02, 2021

Over the years, business through Instagram has been booming. More and more companies are using the platform of Instagram to deploy ads, suggestive content, flashy discount banners, among other things, to attract more customers and increase sales.

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Why Main Street Banks Need to Embrace Conversational AI

  • Nov 29, 2021

For banks, modernizing the customer experience can be a challenge. Luckily, the times are changing. New forms of AI have emerged that are designed from the ground up to handle new levels of customer complexity and deliver consistent moments of trust to a generation of banking customers who want everything to be accessible and self-service, 24/7.

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Redefining the Retail Experience with Dynamic AI Agents

  • Nov 24, 2021

How can retailers redefine the CX to ensure they resolve customer issues efficiently and at scale? Through the use of dynamic AI agents.

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Instagram Messaging API For Customer Support Automation

  • Nov 20, 2021

Over 60% of consumers use social media to decide where to spend their money and what brands they can invest in. As per recent digital marketing statistics, Instagram has more than 1 billion users every month and 200 million of them visit a business page daily. In other words, the opportunities for generating leads are limitless.

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What are key differentiators of Conversational AI?

  • Nov 19, 2021

Conversational Artificial Intelligence or Conversational AI is a technology that helps computers imitate human-like conversations. This means computers can help customers glide through their buyers’ journey without any hindrances, delays, or call holds.

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Chapter #01: How to onboard your early partners as a growing SAAS start-up?

  • Nov 19, 2021

In conversation with Prerna Singh, VP - Channel & Alliance (APAC, MEA), Yellow.ai

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What Is AI Agent Assist? How Can It Help Your Business?

  • Nov 18, 2021

For all the customer-centric brands, Customer Experience is the key to running the business. By employing AI Agent Assist, a stupefying customer support agent, you will observe tremendous growth in your brand’s retention rate, CSAT score, and an annual increase in sales by at least $10 million.

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Meet Yellow.ai at the Gartner® IT Symposium/Xpo™ Virtual Event 2021

  • Nov 18, 2021

According to a recent report published by Gartner*, “by 2024, 40% of enterprise applications will have embedded conversational artificial intelligence (AI), up from less than 5% in 2020”.

Conversational AI blogs

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Instagram Chatbots and CX Automation: Why you need them?

  • Dec 02, 2021

Instagram Chatbots are gaining popularity among brands. We have performed a deep analysis about Instagram Chatbots and CX Automation, and why do businesses need them. Read the details here.

paper-blog

Why Enable Conversational Commerce on Instagram?

  • Dec 02, 2021

Over the years, business through Instagram has been booming. More and more companies are using the platform of Instagram to deploy ads, suggestive content, flashy discount banners, among other things, to attract more customers and increase sales.

paper-blog

Why Main Street Banks Need to Embrace Conversational AI

  • Nov 29, 2021

For banks, modernizing the customer experience can be a challenge. Luckily, the times are changing. New forms of AI have emerged that are designed from the ground up to handle new levels of customer complexity and deliver consistent moments of trust to a generation of banking customers who want everything to be accessible and self-service, 24/7.

paper-blog

Redefining the Retail Experience with Dynamic AI Agents

  • Nov 24, 2021

How can retailers redefine the CX to ensure they resolve customer issues efficiently and at scale? Through the use of dynamic AI agents.

paper-blog

Instagram Messaging API For Customer Support Automation

  • Nov 20, 2021

Over 60% of consumers use social media to decide where to spend their money and what brands they can invest in. As per recent digital marketing statistics, Instagram has more than 1 billion users every month and 200 million of them visit a business page daily. In other words, the opportunities for generating leads are limitless.

paper-blog

What are key differentiators of Conversational AI?

  • Nov 19, 2021

Conversational Artificial Intelligence or Conversational AI is a technology that helps computers imitate human-like conversations. This means computers can help customers glide through their buyers’ journey without any hindrances, delays, or call holds.

paper-blog

What Is AI Agent Assist? How Can It Help Your Business?

  • Nov 18, 2021

For all the customer-centric brands, Customer Experience is the key to running the business. By employing AI Agent Assist, a stupefying customer support agent, you will observe tremendous growth in your brand’s retention rate, CSAT score, and an annual increase in sales by at least $10 million.

paper-blog

What Are Instagram Chatbots and Why Are They a Boon to Brands?

  • Nov 12, 2021

Ranked as the fourth most popular social media platform with more than 1.3 billion monthly active users, Instagram remains one of the most important platforms for brands to engage with their customers.

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Are Your Agents Equipped To Deal With Escalations the Right Way? CX Automation Can Help!

  • Nov 10, 2021

Handling and resolving escalation chats/calls/emails can be very daunting. Ideally, SLAs would dictate that you resolve the majority of the queries before it gets escalated, but that’s not always the case.

#FeatureFriday blogs

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Yellow.ai and CISCO collaborate to Automate Contact Centers with Voice AI

  • Nov 05, 2021

Yellow.ai has partnered with Cisco to augment Cisco's contact centers with enhanced self-service and interactive voice response capabilities, enabling enterprises to increase their CSAT while reducing resolution time and costs by leveraging automated voice assistants alongside live agents.

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How Can Utilities Companies Effectively Automate the Customer Experience?

  • Nov 03, 2021

Utility companies have a demanding job. They deliver essential services to millions of people – every single day. Any disruption to services is a crisis. Even for the best companies, customers provide a constant stream of questions and requests.

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Instagram Messaging for Business: Why’s it so Essential?

  • Oct 27, 2021

Instagram, a site that began to connect people, now has transformed into the new age global marketplace, connecting enterprises to customers. With more than 1 billion monthly users, 81% of whom use the site for product research, Instagram is the place to be for any business just starting out or trying to acquire new customers.

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Yellow.ai Introduces Geo-Distributed Architecture for Faster Performance and Regional Compliance

  • Oct 26, 2021

Yellow.ai has been expanding into new geographies. With these new geographies come new challenges, namely a different set of rules and regulations to abide by, and delight the end-users in the same manner as we are known for.

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Increase Web Conversions with Behavioural Automation Rules using Inbound Campaign Management

  • Oct 22, 2021

A website is a digital business asset that nudges users to perform a specific action. Make a purchase, request a demo, contact sales, make a reservation, and so on. For that, you need to ensure that your website is clear enough to follow. That the information is to the T and the user experience is smooth. This requires constant monitoring and analyses of the website to see how users are interacting with the elements on the site. User behaviour on your site will tell you what worked and what didn’t so you can make the changes that push a user to the point of purchase. This Feature Friday we walk through the various behavioural automation rules, that can improve the navigation for an e-commerce website visitor.

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WhatsApp Multi-Product Messaging: Showcase products to customers in a personalized way

  • Oct 01, 2021

WhatsApp just launched Multi-Product Messages and Single Product Messages to offer businesses a simple and personal way to showcase products and services to their customers without leaving the chat. Businesses can now share products in real-time, up to 30 items with Multi-Product Messages or just one item with Single Product Messages. Customers can add items to their cart right from WhatsApp, then send them to the business to define the next steps such as taking payments.

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Yellow.ai adds Email Ticketing to its Omnichannel Helpdesk!

  • Sep 24, 2021

Customer queries come in all shapes and sizes. While some of them get instantly solved on a live chat through messaging apps like WhatsApp or Web bot, others require more detailed explanation with multiple people in the loop over a longer time frame. The second typically happens when a customer or employee sends you an email or creates a ticket by filling out a form on your website.

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Voice AI of Humanistic Voice For Conversational Customer Support

  • Sep 17, 2021

See how yellow ai helps business to achieved successful conversational customer support through outbound voice campaigns for marketing by integrating Voice AI and TTS solution.

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Improve CX & business processes with user journey visualisation

  • Sep 03, 2021

With user journey visualisation - Giving businesses visibility into how their users are moving inside the bot, what are they talking about & why, where they are dropping off, and what intents they are triggering during the user lifecycle.

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